Privacy Policy

Effective date: 17 September 2026

Aurevo Creative, operated by Aurevo Creative Growth Co., Ltd. (“Aurevo,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and disclose personal data when you visit our website, contact us, request a quotation, work with us, attend an event we support, or otherwise interact with Aurevo.

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

Your name, company, job title, email address, telephone number, and social-media contact information.
Information submitted through contact forms, emails, messages, quotation requests, and project enquiries.
Event details, budgets, venue information, schedules, technical requirements, and other information connected to a proposed or active project.
Contract, billing, payment, invoicing, and tax information.
Information relating to suppliers, venues, artists, performers, contractors, crew members, and business partners.
Photographs, video recordings, audio recordings, or other media captured at events where appropriate notices or permissions have been provided.
Technical information including IP address, device type, browser type, general location, referring pages, website activity, and cookie data.
Marketing preferences and records of your communications with us.

Please avoid sending sensitive personal data unless it is necessary for a specific project and has been requested by Aurevo.

2. How We Collect Personal Data

We may collect personal data:

Directly from you when you contact us, complete a form, request a quotation, sign an agreement, or work with our team.
Through our website, cookies, analytics services, and similar technologies.
From clients, venues, suppliers, event organisers, ticketing providers, production partners, or other individuals involved in a project.
From publicly available sources, including company websites, professional profiles, and social-media platforms.
During the planning, production, operation, documentation, or promotion of an event.

3. How We Use Personal Data

We may use your personal data to:

Respond to enquiries and communicate with you.
Prepare proposals, quotations, schedules, contracts, and production plans.
Plan, manage, produce, and document events or creative projects.
Coordinate venues, suppliers, artists, crew members, contractors, and technical partners.
Process payments, invoices, expenses, and accounting records.
Deliver and improve our services, website, and client experience.
Maintain safety, security, access control, and operational records.
Promote Aurevo’s work through portfolios, case studies, websites, and social media where legally permitted.
Send news, updates, or marketing communications where you have consented or where otherwise legally permitted.
Prevent fraud, misuse, security incidents, and unlawful activity.
Comply with legal, regulatory, accounting, and tax obligations.
Establish, exercise, or defend legal claims.

4. Legal Bases for Processing

We process personal data only where permitted under applicable law. Depending on the circumstances, our legal basis may include:

Your consent.
The performance of a contract or steps requested before entering into a contract.
Compliance with a legal obligation.
Our legitimate interests, provided those interests do not override your rights and freedoms.
The establishment, exercise, or defence of legal claims.
Protection of a person’s vital interests where necessary.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

5. Cookies and Website Analytics

Our website may use essential cookies required for basic operation, as well as optional analytics, performance, or marketing cookies.

These technologies may help us understand how visitors use the website, improve its performance, remember preferences, and measure the effectiveness of our communications.

Where required, optional cookies will only be used after you provide consent. You can change your browser settings or use our cookie controls to reject or remove non-essential cookies. Some website functions may not operate correctly if essential cookies are disabled.

6. How We Share Personal Data

We may share personal data where reasonably necessary with:

Aurevo team members, authorised contractors, and project personnel.
Venues, production suppliers, technical partners, artists, performers, event organisers, and other parties involved in delivering a project.
Website hosting, cloud storage, communications, analytics, payment, accounting, and business-software providers.
Professional advisers, including accountants, lawyers, insurers, and auditors.
Government authorities, regulators, courts, or law-enforcement agencies where disclosure is legally required.
A buyer, investor, or successor in connection with a legitimate business restructuring, merger, acquisition, or transfer.

We do not sell personal data. Parties receiving personal data are expected to use it only for the relevant purpose and to protect it appropriately.

7. International Data Transfers

Aurevo operates across Southeast Asia and may use service providers that store or process data outside Thailand.

Where personal data is transferred internationally, we take reasonable steps to ensure the recipient provides appropriate protection and that the transfer is conducted in accordance with applicable data-protection law.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including project delivery, client support, accounting, tax, insurance, dispute resolution, and legal compliance.

Retention periods may vary according to the type of information, the nature of the relationship, and applicable legal requirements. When personal data is no longer required, we will delete, anonymise, or securely dispose of it where reasonably practicable.

9. Data Security

We use reasonable organisational and technical safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. You should therefore take appropriate care when sending information electronically.

10. Your Rights

Subject to applicable law and certain exceptions, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion or anonymisation of your data.
Request restriction of processing.
Object to certain processing activities.
Request data portability where applicable.
Withdraw consent at any time.
Request information about how your data is collected and used.
Submit a complaint to Thailand’s Personal Data Protection Committee or another competent authority.

We may need to verify your identity before completing a request. Some rights may be limited where retaining or processing the information is required by law or necessary for legal claims.

11. Event Photography and Recording

Events managed or supported by Aurevo may involve photography, video recording, audio recording, or livestreaming for documentation, security, promotional, editorial, or portfolio purposes.

Where required, attendees will be informed through event notices, ticketing terms, signage, announcements, consent forms, or information provided by the event organiser. If you have a concern about identifiable event media featuring you, contact us and we will assess the request in accordance with applicable law and the circumstances of the event.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social platforms, ticketing services, or other external services. Aurevo does not control their privacy practices and is not responsible for their content or handling of personal data.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

13. Children’s Privacy

Our website and services are not intentionally directed toward young children. Where an event or project involves minors, Aurevo may implement additional safeguards and obtain permission from a parent, guardian, school, organiser, or other authorised person where required.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, services, technologies, or legal obligations. The revised version will be published on this page with an updated effective date.

15. Contact Us

For questions about this Privacy Policy or requests concerning your personal data, contact:

Aurevo Creative Growth Co., Ltd.
Bangkok, Thailand
Email: service@aurevocreative.com
Website: aurevocreative.com

You may also contact us through the enquiry form available on our website.